Tally Pro Support

Quick guidance for purchases, advertising, widgets, Apple Watch, and the counts stored on your devices.

Premium and Remove Ads

Open Tally Pro and tap More → Go Premium to view available purchase options.
Premium unlocks unlimited counters, extended Insights, full-history export, and removes ads.
The one-time Remove Ads purchase removes ads only; it does not unlock Premium features.

Restore or manage a purchase

Open More → Settings.
Choose Restore Purchases while signed in to the Apple Account used for the purchase.
Use Manage Subscription there to view or cancel Premium through Apple.

Apple handles billing and eligible refunds. Lumin does not receive your payment-card details.

Ads and privacy choices

In the current release, eligible free users may see a Google AdMob banner on the Focus screen. Premium, verified legacy entitlement, and Remove Ads users should not receive ads after the entitlement is confirmed.

When Google makes the control available for your consent state or region, open More → Settings → Ad Privacy Choices to review the available choices. Tally Pro does not request Apple's tracking permission.

Apple Watch synchronization

Keep the iPhone and paired Apple Watch nearby with Bluetooth and Wi-Fi available. Open Tally Pro on both devices and allow a moment for changes to synchronize. WatchConnectivity can delay updates when a device is offline or the system limits background activity.

Widgets

If a widget is out of date, open Tally Pro, make or confirm a counter change, then return to the Home Screen. If needed, remove and add the widget again. Widget data is shared locally through an Apple App Group.

Local data and backups

Counters, names, goals, history, and preferences are stored on your devices. Tally Pro does not offer an account or Lumin cloud recovery. Before deleting the app, resetting a device, or moving devices, make sure your Apple device backup meets your needs.

Common questions

Troubleshooting

A purchase is not appearing

Confirm that the App Store is signed in to the Apple Account used for the purchase, check that Apple has completed any pending transaction, then open More → Settings → Restore Purchases. If the issue remains, include the product shown, approximate purchase date, and any Apple error message when contacting us. Do not send payment-card information.

I purchased ad-free access but still see an ad

Open More → Settings → Restore Purchases, then fully reopen Tally Pro with an internet connection so Apple can confirm the entitlement. If an ad remains after confirmation, contact support with your Tally Pro version and device model.

Can support recover a deleted counter?

No. Lumin does not receive or store your counter content, so support cannot retrieve deleted local data. A device backup may help only if it contains the applicable app data and Apple allows it to be restored.

What should I include in a support email?

Include your device model, iOS or watchOS version, Tally Pro version, what you expected, what happened, and the steps that reproduce the issue. Screenshots are welcome if they do not reveal sensitive information. Never send payment-card details.

Still need help?

Email info@luminmarketinggroup.com. Support is provided by Lumin Marketing Group in Edmonton, Alberta, Canada.

Contact Tally Pro Support